Automation and Support Services FAQs
The FAQs that follow address some of the common questions we are asked about DMW Automation’s capabilities and support services.
- What general services will you offer to custom automated equipment end-users?
- What types of engineering services do you provide?
- If we supply the prints, will you build a machine to our specifications?
- Will you install the equipment they build?
- If we supply the concept, will you design a machine to meet our needs?
- Do you provide field service for the equipment you build?
- Do you perform field service for equipment built by others?
- Can you reverse engineer existing automation equipment?
- Can you retrofit our existing equipment to handle new applications or functions?
- Can you run initial production for us at our plant?
- Can you prepare the export documents and make shipping arrangements?
- What assistance can you provide to lay out new automated equipment on our plant floor?
- Will you evaluate custom automation equipment or systems purchased from another company?
What general services will you offer to custom automated equipment end-users?
The primary services DMW Automation offers can be found in the Services section of this website and include:
- Concept Design
- Prototyping
- Engineering
- Reverse Engineering
- Fabrication and Assembly
- Build to Print
- Integration
- Factory Acceptance Testing (FAT)
- Installation and Testing
- Service and Support
If you don’t see a particular service listed, please contact us at sales@dmwautomation.com to see if we can help you nonetheless. If we can’t help you, we’ll be happy to recommend another service provider if we can.
What types of engineering services do you provide?
DMW Automation provides complete mechanical, electrical, and programming engineering services to meet your automation needs.
Our mechanical engineers are highly proficient in SolidWorks 3D CAD and can also work with AutoCAD when required. Our electrical engineers work primarily with PLC based control systems and are proficient at working with a number of hardware and software platforms. These include but are not limited to:
- Allen Bradley
- Siemens
- GE
- Mitsubishi
- Beckhoff
- Omron
In addition, our engineers are proficient at integrating many 3rd party solutions such as feeding systems, marking & coding systems, vision inspection systems, lasers for inspection, cutting and/or welding applications, and more.
Generally, our engineering services are only available in a design-build scenario. We are not an engineering only firm.
If we supply the prints, will you build a machine to our specifications?
DMW Automation does offer build to print services, however experience shows it is not without its challenges with respect to troubleshooting and other issues. Because of this, we encourage the customer to budget and schedule for DMW Automation’s engineering staff to review the design to help verify its viability. The complexity of the design can have an impact on the appropriateness of this approach.
Will you install the equipment you build?
Yes. DMW Automation has full installation services for our equipment. We can complete the entire installation, both mechanically and electrically, or we can support your own staff as requested.
If we supply the concept, will you design a machine to meet our needs?
DMW Automation has significant experience working with general concepts developed by our customers. They often have significant knowledge of their own production processes and equipment.
After initial review and assessment of your concept, we can tell you whether we are the right fit to take your concept to final design and manufacture.
Do you provide field service for the equipment you build?
Yes we do. DMW Automation provides full field service activities for automated equipment we designed and/or manufactured, often with one of the technicians that helped build your equipment.
Do you perform field service for equipment built by others?
We’re sorry, but DMW Automation does not perform field service for equipment built by other custom automated equipment suppliers.
Can you reverse engineer existing automation equipment?
Yes, we have experience assisting customers in supplementing or replacing aging or poorly performing automation equipment and building the new automated equipment to functionally perform the same as the current equipment.
Can you retrofit our existing equipment to handle new applications or functions?
Yes, assuming that the current equipment lends itself to be retrofitted for use with the new applications and was manufactured by DMW Automation.
Can you run initial production for us at our plant?
DMW Automation does not run production as a typical service, however depending on the product type, volume, and other factors; it could be something we might support.
Can you prepare the export documents and make shipping arrangements?
Yes, we routinely handle all documentation required to ship internationally for both sea and air.
What assistance can you provide to lay out new automated equipment on our plant floor?
It is standard practice for DMW Automation to provide layout support for our customers as part of the overall project. Just provide us with your current plant layouts and desired location of the new equipment and we can help ensure a proper fit.
Will you evaluate custom automation equipment or systems purchased from another company?
We’re sorry, but DMW Automation does not evaluate automation equipment built by other suppliers except within the context of providing new or reversed engineered automated equipment.
For more information about DMW Automation's custom automation equipment and systems services, please call us at 847-437-0665 or email us at sales@dmwautomation.com.
